Product Guarantees

  • Polypropylene, Copolymer and Carboplastic Shells are guaranteed against breakage for the functional life of the device.
  • EVA orthoses are guaranteed against excessive compression for 6 months.
  • Covers, additions and posts are not guaranteed as individual body chemistry, weight and activity levels will cause wear at varying rates.

Note: Any modifications to device shell by any third party will void all or any Firefly warranty.  Custom made foot orthoses can only withstand limited refurbishments over the product lifespan.

Adjustments

Minor adjustments to your original prescription for fit, function or comfort will be made at no charge within 6 months from date of shipping. Charges will apply for the addition of any new components or major changes to your original prescription.

Returns

Custom orthoses are not returnable for credit. Each device is fabricated from the impression you take according to your specific prescription instructions detailed on the Firefly Orthoses order form. When patient compliance or the desired therapeutic outcome is not achieved, we are committed to working with you to identify the problem and create a solution. The most common reasons for device intolerance or unsatisfactory therapeutic outcomes are:

  • Poor negative casts
  • Improper correction prescription
  • Inappropriate shoe gear and/or poor compliance with related treatment modalities

Please contact a member of our Technical Support team for assistance with any unsatisfactory case.

Product Order & Dispatch

Our products are dispatched using Royal Mail’s First Class delivery service and are delivered within one to two working days. Firefly Orthoses can offer alternative delivery options where required. In an effort to keep costs down, we rely on Royal Mail to provide their service as stated.  However, there are occasional instances, beyond the control of Firefly, where delivery times are longer than stated. Therefore, orders are only considered lost in post 12 working days from the date of dispatch.