Firefly Orthoses will reopen on Tuesday, June 2nd. With the UK and Irish Governments easing COVID–19 restrictions, Firefly will resume the processing of orders on this date.
On June 2nd, all Firefly departments including lab technicians, customer service, and finance will be operational and available to assist you as necessary. Initially, our lab technicians and technical support departments will function with a reduced but complete team, as we adhere to new health and safety procedures. As demand increases, we will re-introduce members of the team in a manner that ensures the health and safety of all team members.
Before our closure at the end of March, a number of orders were mid-production and were not completed or dispatched. If you have orders that were stopped mid-production, please let us know when you plan to re-open your clinic by emailing [email protected], we can then make arrangements for these orders to be completed and dispatched.
Customers with new or subsequent pair orders ready to submit to Firefly for production can do so now but these orders will not enter our production process until June 2nd. Our customer support team will advise when these orders will be shipped to you.
Please note: to avoid “return to sender” courier fees, we will only dispatch orders for clinics that have confirmed they are open and ready to receive shipments.
We are excited to reopen and return to doing what we do best, providing you with industry-leading custom made foot orthoses. Although the new vista and challenges presented by this global pandemic will affect how we all live and do business, we at Firefly are looking forward to continuing to work closely with you as you serve your community in these difficult times.
We are grateful for your continued support and loyalty.
Take care and stay safe.