Firefly Orthoses Continue to Operate Full Service

In lieu of the announcement by the Irish government that more stringent level 5 COVID-19 restrictions will be implemented across the country until the end of January, we wish to let you know that Firefly Orthoses will continue to operate as normal.

Firefly Orthoses is fulfilling an essential service and as such our Technical and Customer support teams are available between the hours of 8.00am and 2.30pm by phone, Monday to Friday. We endeavour to respond to queries via email with 48 hours.

We are in regular contact with our international suppliers to monitor how the global crisis may impact their ability to supply to us. At the time of writing, we are assured our supply chains will not be hampered.

However, we have observed since the COVID-19 pandemic began, logistics and courier services have experienced delays in delivering goods. Please bear this in mind when scheduling patients’ fitting appointments. If you require devices to be fitted on a specific date, please state this in your order and our customer support team will advise.

We thank you for your continued support of Firefly Orthoses in these challenging times.

Dr. Doug Richie In Conversation with Firefly

Dr Doug Richie took time out to discuss his new book, his career to date and how the Richie Brace range of AFOs can be practically applied to complex foot and ankle pathologies.

Navicular Stress Fracture Webinar

Watch as Firefly presents a webinar on Navicular Stress Fractures.

FUSION is now compatible with iOS14

In recent weeks we issued a warning to our FUSION users, requesting they do not update their iPad’s operating system to iOS14.

We are delighted to announce we have implemented changes to the FUSION app that now ensures FUSION’s compatibility with Apple’s iOS14.

To apply this software update to your instance of FUSION, please update to our latest version of the app, ver. 1.1.7.

How to update the FUSION app on your iPad

  1. Open the App Store, then tap Today at the bottom of the screen.
  2. Tap your profile icon at the top of the screen.
  3. Scroll down to see pending updates and release notes.
  4. Tap Update next to the FUSION app to update only that app, or tap Update All.

If you should have any questions about this process or wish to find out more about our 3D FUSION app please email [email protected].

Sustainable 3D Printed Range of Orthotics // Webinar

Watch our sustainable 3D printed custom foot orthoses launch webinar. Our new range of 3D printed orthoses are manufactured from a plant based PA11 material.

FUSION App Update // ver. 1.1.6

Just a very quick note to let you know we have made an update to the FUSION 3D scanning app.

FUSION ver 1.1

Please update the app to the most recent version 1.1.6

You will find the App’s version number in the notifications window on your FUSION dashboard

How to update apps on your iPad

  1. Open the App Store, then tap Today at the bottom of the screen.
  2. Tap your profile icon at the top of the screen.
  3. Scroll down to see pending updates and release notes. Tap Update next to the FUSION app to update only that app, or tap Update All.

If you are reading this email on an iPad that has FUSION downloaded and you wish to update the app, you can simply tap the text here to bring you to the App Store, where you can update by tapping ‘update’.

Restructured Hours of Business

We are delighted to announce Firefly Orthoses has returned to full operating capacity following lockdown.

During the period of lockdown, we took time to reflect on our work practices across the company. We considered how we might work more efficiently to offer a more productive service to our customers and a better work-life balance for our staff.

We have identified where efficiencies can be found. These include limiting distraction, where possible implementing automation and prioritizing important high-value tasks and interactions. Achieving these efficiencies means we can reduce the time we previously allocated to breaks resulting in a condensed working day where productivity is equal or greater to that of the traditional 8 hour day.

From Monday 6th of July Firefly’s Technical and Customer Support Teams and our lab staff will begin their working day earlier, starting from 8.00 am and finishing at 2.30 pm.

Firefly’s restructured hours does not mean a reduction in the quality of output.  But instead, the continued delivery of an industry-leading service performed by an enthusiastic and diligent team whose time spent in Firefly compliments their endeavours away from the company.

As always you can submit questions or queries to our Technical and Customer Support teams 24/7 by email and phone and these will be answered within 24 hours.

We are proud to continue our service supporting the UK and Ireland’s podiatry profession and look forward to strengthening our relationship with you.

Firefly Lab to Re-Open June 2nd

Firefly Orthoses will reopen on Tuesday, June 2nd. With the UK and Irish Governments easing COVID–19 restrictions, Firefly will resume the processing of orders on this date.

On June 2nd, all Firefly departments including lab technicians, customer service, and finance will be operational and available to assist you as necessary. Initially, our lab technicians and technical support departments will function with a reduced but complete team, as we adhere to new health and safety procedures. As demand increases, we will re-introduce members of the team in a manner that ensures the health and safety of all team members.

Before our closure at the end of March, a number of orders were mid-production and were not completed or dispatched. If you have orders that were stopped mid-production, please let us know when you plan to re-open your clinic by emailing [email protected], we can then make arrangements for these orders to be completed and dispatched.

Customers with new or subsequent pair orders ready to submit to Firefly for production can do so now but these orders will not enter our production process until June 2nd. Our customer support team will advise when these orders will be shipped to you.

Please note: to avoid “return to sender” courier fees, we will only dispatch orders for clinics that have confirmed they are open and ready to receive shipments.

We are excited to reopen and return to doing what we do best, providing you with industry-leading custom made foot orthoses. Although the new vista and challenges presented by this global pandemic will affect how we all live and do business, we at Firefly are looking forward to continuing to work closely with you as you serve your community in these difficult times.

We are grateful for your continued support and loyalty.

Take care and stay safe.

Team Firefly

Firefly completes European Regional Development Fund Project

Firefly Orthoses is delighted to announce the successful completion of a research and development Agile project part-funded by the European Regional Development Fund and Enterprise Ireland under the Border, Midland and Western Regional Operational Programme 2014-2020.

The Agile project commenced in May 2018 intending to develop digital in-house operation solutions to streamline the processing of orders and improve supply-chain efficiencies to the company’s international customer base.

Over the 20 months, all project targets were achieved with the outcome of establishing an end-to-end digital product ordering and manufacturing solution.

Some of the project benefits include reduced order processing time and reduced lead time for Firefly’s customer base.

Pre-order FUSION now

FUSION, Firefly’s 3D foot scanning app for iPad is now available for pre-order in the Apple App Store. Discover how FUSION can help you achieve better patient outcomes.